Frequent Questions

How can I contact you?
You can contact us simply by sending an email to
artesanalespr2022@gmail.com with your question, doubt or comment in detail.

What payment methods do you accept?
We accept all major credit cards (VISA, MasterCard,
AMEX ...) ATH Movil. 

When will my order be processed?
All orders are handled and shipped from Puerto Rico.
Please allow additional time for your order to be processed
during holidays and sales seasons.

We process orders from Monday to Friday. Orders will be processed within
3-5 business days from the order date and will ship the next day
after the processing day. Please note that we do not ship on weekends
of week.

How long will it take to receive my order?
Once you place your order, please allow 3-5 business days for plus shipping time.

What if the items I received are
defective / incorrect / damaged?
Contact us within 7 days of receipt of
your order if you received an incorrect, missing or defective merchandise. Include your order number, article photographs and all references
related upon receiving your package. We will try our best to resolve your
case successfully as soon as possible.

Returns are not accepted unless the product is defective or incorrect.